Return policy

Last updated: 24 June 2025

1. Return Period

The customer has the right to return or exchange a purchased product within 14 (fourteen) calendar days from the date of purchase, provided that all conditions listed below are met.

2. General Conditions for Return and Exchange

Only products that meet the following criteria are eligible for return or exchange:

·       Have not been used and have not been exposed to mechanical, chemical, or thermal damage;

·       Retain their original commercial appearance;

·       Are returned in their original packaging with all components;

·       Are accompanied by appropriate documentation (invoice, receipt, etc.).

3. Non-Returnable Products

According to sanitary and hygienic standards, the following items are not eligible for return or exchange:

·       Sanitary and hygiene products,

·       Compression garments,

·       Exoprostheses,

·       Orthopedic insoles and foot accessories,

·       Inguinal hernia belts,

·       Organ prolapse belts,

·       Prosthetic socks.

4. Refund Conditions

Refunds are processed as follows:

·       For cash purchases — the refund is issued in cash at the appropriate branch,

·       For bank card payments — the refund is issued to the customer’s card within 5 business days,

·       For online order cancellations — a refund request is submitted to the bank, and the funds are returned to the customer’s account within 5–7 business days.

5. Return Procedure

The return or exchange procedure includes:

·       Initial contact with the company via phone, social media, or in person,

·       Presentation of the product at the branch where it was purchased or another agreed branch,

·       All delivery and transportation costs are borne by the customer (except in cases where the company is at fault).

6. Branches

Product returns can be made at the following branches of Barry Trade LLC:

·       Yerevan — 5 branches,

·       Vanadzor — 1 branch,

·       Gyumri — 1 branch.

For full addresses, please refer to the "Contact Us" section on our website.

7. Contact Information

For additional information regarding returns or exchanges, you may contact us:
📧 Email: info@barry.am
📞 Phone: 011 26 99 50